Thank you for shopping with Cartlymart! We are committed to ensuring your furniture arrives safely and promptly. Please review the details below regarding our shipping process.

Order Submission Deadline

  • Orders placed by 1:00 PM EST on business days will be processed the same day.
  • Orders placed after 1:00 PM EST will begin processing the next business day.

Processing Time

  • Orders are typically processed within 0–1 business days (Monday–Friday).
  • Please note, processing times may be longer during peak periods.

Estimated Delivery

  • Most orders are delivered within 5–9 business days (Monday–Friday), depending on your location and the delivery method chosen at checkout.

Shipping Cost

  • All U.S. orders ship free of charge.

Shipping Partners

  • We partner with trusted carriers like UPS, FedEx, and USPS to ensure your order arrives safely.
  • The specific carrier will be selected automatically based on your location and delivery method at checkout.

Order Handling & Dispatch

  • After you place your order, you will receive a confirmation email indicating that we have started preparing your order.
  • Orders are typically processed within 0–1 business days.
  • Once your package is on its way, we will send you a tracking email so you can monitor its progress in real time.

Delivery Timeline

  • Most deliveries will reach you within 5–9 business days (Monday–Friday).
  • Please note that delivery times may vary due to factors like courier operations, holidays, or unforeseen circumstances.

Delays

  • If your order has not arrived within the estimated timeframe, please allow an additional 2 business days and check your tracking information.
  • If your order still hasn’t arrived after this period, please contact us with your order number, and we will investigate promptly.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please take clear photos and email them to support@artlymart.store.
  • We will ensure a replacement or the correct item is sent to you promptly.

Order Cancellations

  • Orders can generally be cancelled before processing begins.
  • To request a cancellation, please contact us as soon as possible at support@cartlymart.store.
  • Once processing or shipping has started, cancellations are no longer possible. In such cases, the return process must be followed after delivery.

Customer Support Hours

  • Monday–Friday: 9:30 AM – 4:00 PM EST

Contact Us

Thank you for choosing Cartlymart! We look forward to providing you with great service and quality furniture.